IT Operational Governance

Colleges and universities struggling to allocate IT resources and provide internal customers with the technology required to run a campus in the 21st century often require assistance with IT Operational Governance. If you struggle with the ‘squeaky wheel’ dilemma, or find that you have difficulty completing Information Technology projects, you may need to bolster your capabilities in this area. Depending on the needs of your institution you may need assistance with some or all of the following:

• Building the PMO – establishing the responsibilities for scoping and estimating projects, tracking projects to completion, and communicating with internal customers.

• Allocating Resources Effectively – establishing the methods by which resources are assigned to projects and tasks once projects are scored and selected

• Measuring Resource Productivity – ensuring you are leveraging your resources to the fullest requires some method of building capacity plans and tracking productivity

• Project Scoring and Selection – establishing a rubric by which projects are measured and aligned to your institution’s strategic goals and effectively selected is key to ensuring resources are likewise aligned.

• Establishing or Transforming the Help Desk – Help Desks can be an extremely useful tool for colleges and universities so long as they are implemented and utilized correctly. If you find your help desk resources are underutilized, or communication with or from your help desk is a chief complaint, you may be ready for some assistance in this area.